Refund and Returns Policy
Thank you for choosing Lagaranti Agency. We strive to ensure your complete satisfaction with every purchase made on our website. If you are not entirely satisfied with your purchase, we’re here to help. However, we understand that there may be situations where you need to request a refund. Please review our refund policy outlined below:
1. Social Media Management
Refunds and returns for our Social Media Management follow the policies of our affiliated partners. Customers must adhere to the specific terms and conditions outlined by each partner. For detailed information, please refer to the respective partner’s refund and returns policy.
– Non-Refundable Fees: Setup fees.
2. UGC (User-Generated Content) Service
– Content Approval: Clients have the right to approve or request revisions on all UGC before it is published.
– Refunds: If the content does not meet the agreed-upon standards or requirements after revisions, clients may request a partial or full refund within 14 days of delivery.
– Non-Refundable: Any payments made for content that has been approved and published are non-refundable.
3. TikTok Spark Ads
– Ad Spend: Once an ad campaign has been launched, ad spend is non-refundable.
– Campaign Issues: If there are technical issues with the ad delivery, clients may be eligible for a partial refund or credit towards future campaigns.
– Cancellation: Campaigns can be canceled at any time, but any spent budget up to the point of cancellation is non-refundable.
4. Web Design & Development
– Project Initiation: A deposit is required to start the project. This deposit is non-refundable.
– Milestone Payments: Payments are tied to project milestones. Refunds for milestone payments are only available if the work has not yet been started or if the deliverables are unsatisfactory and cannot be rectified.
– Final Payment: Due upon project completion and approval. Non-refundable once the client has approved the final deliverable.
5. Business Solutions Software
Refunds and returns for our business solution software services follow the policies of our affiliated partners. Customers must adhere to the specific terms and conditions outlined by each partner. For detailed information, please refer to the respective partner’s refund and returns policy.
– Non-Refundable Fees: Setup fees.
6. SEO Optimization
– Service Guarantee: Many SEO services offer a satisfaction guarantee. If specific performance metrics are not met within a given timeframe, clients may be eligible for a partial refund.
– Cancellation: Services can be canceled with a 30-day notice. Refunds for any prepaid but unused services will be prorated.
– Non-Refundable Fees: Initial setup fees and costs for third-party tools or services (e.g., backlink purchases) are non-refundable.
Exceptions:
- Third-Party Services: If our services involve third-party platforms or tools, refunds may be subject to the refund policies of those platforms.
Contact Us:
If you have any questions or concerns about our Refund and Returns Policy, please contact us at info.lagaranti.com. We are here to assist you and ensure your satisfaction with our services.
Changes to This Policy:
We reserve the right to update or modify our refund policy at any time. Any changes will be reflected on this page, so we encourage you to review this policy periodically.